Billing¶
Billing types, credit states, currencies and VAT rules. For how and when simulations are charged, see credits and billing. For prices, contact support@bramblecfd.com.
Billing types¶
Each Account has one billing type, set by Bramble. It decides how simulations are paid for and which billing pages appear in the user menu.
| Billing type | How usage is paid | User menu shows |
|---|---|---|
| Cash Payments | A prepaid balance in the Account currency. Admins top up by card or Google Pay, and each simulation's cost is deducted | Payments, Core Hours Usage. The header also has a Top Up Account button |
| Pay per Run | Prepaid credits, added by Bramble. Each Attitude reserves credits when it's launched, and uses them once Mesh & Solve completes | Credits |
| Core Hours | A prepaid allowance of core hours, added by Bramble | Core Hours Usage |
Restricted Users don't see the billing pages.
Billing pages¶
| Page | Summary | Table |
|---|---|---|
| Payments (Payments History) | Purchased, Used, Remaining, in the Account currency | Order, Purchaser, Payment Amount (in the payment currency, including VAT), Account Value (credited, excluding VAT, in the Account currency), Payment Date, Status |
| Core Hours Usage | Purchased, Used, Remaining (currency for Cash Payments, core hours for Core Hours; red when used up), This Month, Last Month | Date Used, Core Hours Used, Queue Cost (the rate per core hour), Core Hours Cost (in the Account currency), Programme, Project, Run, Case |
| Credits (Account Credits) | Available, Assigned, Used, Used This Month, Expired | Date Added, Expiry Date, Value, Status, Assigned to Case, Used When, Used By |
Core Hours Usage has Download CSV file, with Download All, Download This Year and Download This Month. The CSV has the same columns as the table.
Payment statuses¶
| Status | Meaning |
|---|---|
| Succeeded | The payment went through and the balance was credited |
| Cancelled | The payment was cancelled |
Other statuses come from the payment provider.
Top-up limits¶
Each top-up is between 0.01 and 10,000, in the payment currency.
Credit states¶
For Pay per Run Accounts.
| State | Meaning |
|---|---|
| Available | Can be used |
| Assigned | Reserved for an Attitude that's been launched. Returned to Available if the Attitude is reset, aborted or deleted before it's charged |
| Used | Charged after Mesh & Solve completed |
| Expired | Past its expiry date |
| Void | Cancelled by Bramble |
Used, Expired and Void credits can't change state again.
Credits expire 6 months after they're added, unless Bramble sets a different expiry date. The Expiry Date column shows each credit's date. Bramble marks expired credits when an Attitude is launched.
A Cash Payments balance doesn't expire.
Currencies¶
The Account currency is set by Bramble, and is Pound Sterling (GBP) unless agreed otherwise. You can top up in any of these currencies. A payment in a different currency is converted to the Account currency at the rate at the time of payment, and the top-up dialog shows the rate first.
| Code | Currency |
|---|---|
| GBP | Pound Sterling |
| EUR | Euro |
| USD | US Dollar |
| JPY | Japanese Yen |
| CHF | Swiss Franc |
| AUD | Australian Dollar |
| NZD | New Zealand Dollar |
| CAD | Canadian Dollar |
| HKD | Hong Kong Dollar |
| SGD | Singaporean Dollar |
| CNY | Yuan Renminbi (Chinese Yuan) |
VAT¶
| Account Type | Operational Address | UK VAT on top-ups |
|---|---|---|
| Business Account | Outside the UK | No (VAT exempt) |
| Business Account | In the UK, or not set | Yes |
| Individual Account | Any | Yes |
Set the Account Type and addresses in account settings. If you think VAT has been applied wrongly, contact support@bramblecfd.com.
Account activity¶
An Account stays active for about 6 months (182 days) after it was last charged for a simulation. Each charge extends it. An inactive Account can't launch Attitudes, whatever its balance or credits: they stop with Insufficient Credits. Contact support@bramblecfd.com to reactivate it.
Related: Credits and billing · Add credit · Account settings