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Activate your account

Your Account admin invites you by email. Follow the link to set a password, then log in, accept the End User Licence Agreement and set up two-factor authentication.

Before you start

  • You need the invitation email, subject "Bramble Account Activation". The link expires after 24 hours. If it has expired, ask your Account admin to invite you again.
  • Install a TOTP authenticator app on your phone or computer, for example Google Authenticator, Microsoft Authenticator, Authy, 1Password or Bitwarden.

Set your password

  1. Open the invitation email and click Click here to activate the account.

  2. On Set Password, enter your password in password and again in confirm password. The password:

    • must be at least 10 characters
    • can't be too similar to your name or email address
    • can't be a commonly used password
    • can't be entirely numbers
    • can't start or end with a space, or be only spaces

    The help icon next to the field lists the same rules. 3. Click Submit. It stays disabled until both fields are valid and match. 4. When you see "Your account has been successfully activated", click To Login.

Your username is your email address.

Already have a Bramble login?

If you already use Bramble with another Account, the email asks you to add the new Account to your list instead. The link activates it straight away, with no password to set. Click To Login Page, log in as usual, and switch to the new Account from Account in the user menu (your name, top right).

Log in for the first time

  1. Enter your email address in username and your password, then click Enter bramble.
  2. Bramble asks you to set up Two-Factor Authentication and shows a QR code.
  3. Scan the QR code with your authenticator app.
  4. Enter the 6-digit code from the app in OTP Passcode, then click Enter bramble again.
  5. Read the End User License Agreement. Tick the box to confirm you've read and accept it, then click Accept and Continue.

Two-factor authentication is mandatory. From now on, each login asks for your password and then for a code from your authenticator app ("Please enter your OTP"). Codes change every 30 seconds.

If Bramble publishes a new End User Licence Agreement, you're asked to accept it the next time you log in. You can reread the current one at any time from Terms of use in the footer.

Manage your two-factor device

In Settings (the cog in the header) → User Settings → Login & Security, the 2-Factor Authentication OTP Device row shows whether your device is Enabled and Verified.

  • Show QR Code shows the QR code again, for example to add Bramble to a second authenticator app.
  • Delete 2FA Device removes your device. Click Confirm in the dialog. You then need to set up a new device the next time you log in.
  • If no device is set up, click Setup 2FA Device, scan the QR code, enter the 6-digit code from your authenticator app in the six boxes, and click Verify OTP. The on-screen text mentions a code "sent to your phone": use the code from your authenticator app.

Lost your device?

You can't remove a device without logging in. If you've lost access to your authenticator app, email support@bramblecfd.com to have your device reset.

Forgotten password

  1. On the login page, click forgot password?.
  2. Enter your email address in Username and click Request password reset.
  3. Open the "Bramble Password Reset" email and click the link. It expires after 1 hour.
  4. Set a new password, following the same rules as above, and click To Login.

When you're logged in, you can also reset your password from User Settings → Login & Security → Password → Reset. Click Reset Password to be sent the email.

If you're locked out

Bramble temporarily blocks a username after repeated failed logins:

Failed attempts since your last successful login Block
1st and 2nd None
3rd 60 seconds
The next failure after a block ends 5 minutes
Each failure after that 10 minutes

While blocked, the login page shows "This username has been temporarily blocked." with a countdown. Wait until it says "The temporary block has expired, you can now try logging in again." Trying during a block counts as another failed attempt. A successful login resets the count.

A wrong authenticator code shows "OTP invalid". It doesn't count towards the block.

If you still can't log in, see report a problem.

Related: User settings · Users and accounts · Invite a User