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Add credit

If your Account pays by card (the Cash Payments billing type), an Account admin can top up its balance in Bramble. Each simulation's cost is then deducted from the balance.

Before you start

  • You must be an Account admin. Other Users see a message asking them to contact their account administrator.
  • The Account needs an address. On the Account Settings tab, check the Billing section has an Operational Address or Billing Address, and set the Account Type. Click Edit to add them. See account settings.
  • You'll need a payment card, or Google Pay.

Top up the balance

  1. Click the Top Up Account icon in the header. Or open the user menu (your name, top right), click Payments, and click Top Up Account.
  2. Top Up Account opens and connects to the payment service. A countdown shows how long the payment session has left.
  3. Enter the Amount, between 0.01 and 10,000.
  4. Check the Currency. It defaults to your Account's currency. If you pick another one, Bramble shows the Account Credit Value and the Conversion Rate (Rounded): the payment is converted to your Account's currency at the rate at the time of payment.
  5. If UK VAT applies to your Account, use Include Tax to choose whether the amount you entered includes VAT. The summary shows the Total Payable, the Credit Cost and the VAT.
  6. Click Enter Payment Details.
  7. Enter your card details, or choose Google Pay, and pay. To change the amount, click Back.
  8. When you see Payment Success, check the Payment Amount and Account Value, then click Close.

To stop at any point before paying, click Cancel Payment.

The payment appears in Payments History and the balance updates straight away. The Account Value is the amount credited to the balance, excluding any VAT.

If something goes wrong

  • "Your payment session has expired": click Cancel Payment, then Top Up Account again.
  • Connection Failure: hard refresh the page (Ctrl+Shift+R) and try again.
  • BILLING INFORMATION INCOMPLETE: add an address in Account Settings, or ask an admin to top up.
  • If a problem persists, email support@bramblecfd.com.

Check the balance and usage

Users who aren't Restricted can open the billing pages from the user menu. Which pages you see depends on your Account's billing type.

Page Shows
Payments (Payments History) Purchased, Used and Remaining balance, and every top-up with its Purchaser, Payment Amount, Account Value, Payment Date and Status
Core Hours Usage The balance, the core hours used This Month and Last Month, and each Attitude's Core Hours Used and Core Hours Cost, with its Programme, Project, Run and Case
Credits For Accounts that use credits: Available, Assigned, Used and Expired credits, and each credit's Expiry Date and the Case it was used by

On Core Hours Usage, click Download CSV file to download All usage, This Year or This Month.

For Accounts that use credits or core hours, Bramble adds them for you. Contact support@bramblecfd.com to buy more.

Related: Credits and billing · Billing · Account settings