Report a problem¶

If something in Bramble isn't working, email support@bramblecfd.com. A few details and screenshots from your browser help the team find the cause quickly.

Try these first¶

• Refresh. Click the refresh button in the header to reload the page's data.
• Check the connection. Hover over the connection status button in the header. If it says Status: Disconnected, click it to reconnect.
• Can't log in? You may be temporarily blocked after failed attempts. See if you're locked out.

Capture the browser's errors¶

1. Open your browser's developer tools before you repeat the problem, because they only record messages while they're open. In most browsers, press F12 or Ctrl+Shift+I (Cmd+Option+I on a Mac).
2. Reload the page and repeat the steps that caused the problem.
3. Take a screenshot of the Console tab. Errors show in red.
4. Take a screenshot of the Network tab. Failed requests show in red.

Send the report¶

Email support@bramblecfd.com with:

• what you were trying to do, and the steps that cause the problem
• what you expected, and what happened instead, including any message Bramble showed
• the screenshots of the Console and Network tabs
• the app version, from the bottom right of the footer, for example Bramble Bluebell v2026.08.3
• the Account name, and the Programme, Project, Run and Attitude involved, or the page's web address
• roughly when it happened

Related: App navigation · Activate your account